AI & The Future of Dealerships
The AI Booked the Test Drive. Now What? Fixing the Handoff Between Digital and Dealership Teams
Harikrishna Kundariya brings a software and AI systems perspective to the handoff between an online test-drive booking and a customer’s arrival at...
What Missed Car Payments Can Teach Dealers About Customer Retention
Balaji Sridharan of KredosAi explores what lenders’ communication with customers who miss payments can teach dealerships about building relationships...
The Twelve Technology Layers You Didn’t Know You Needed to Make Your AI Strategy Work
Ilana Shabtay, VP of Marketing at Fullpath, sets out her twelve-layer framework for dealership AI and the questions to ask about what a vendor...
Got Agent?
As AI agents take on more of the vehicle-buying process, who controls the information they give customers? Jim Lawrence examines what dealerships...
Fraud Always Follows Incentives: AI Just Brought a Map
This article is part of a special cybersecurity feature brought to you by DMM, in partnership with Opia, and written by Sara Lomax. I’ve spent almost...
Dealer’s Playbook for Turning Reviews Into Revenue
I was one of those people who got hooked on Yelp early, when it still felt like a novelty. It wasn’t just about looking up a restaurant, it was more...
10 Skills Every Dealership Marketer Needs in 2025
The list of skills that every dealership marketer needs to succeed continues to grow and evolve. It's true now and will continue to be true...
The Future of In-Vehicle Connectivity: How Verizon is Transforming Customer Experiences in the Auto Industry
Scott Nash, senior director of automotive and vehicle connectivity at Verizon, recently shared with me his own dealership experience when taking...
How Volume Automotive Dealers Can Create Ultra-luxury Customer Experiences
Creating personalized customer experiences is fundamentally about tapping into humans' innate need for love, belonging, esteem, and...
Embracing Social Selling as a Sales Manager: Overcoming Challenges and Unlocking Potential (PART 1)
Hey, you know that thing your kids are always staring at? Social media? Well, what if I told you it could actually help you sell more cars? I know, I...
Use it or Lose it: The Vital Role of Activated Data in Closing Sales
There’s a lot of talk about data in automotive these days, and rightfully so. We are living in an age where data is literally the factor that...
Third Party Digital Retailers are Driving Leads in the 2022 Auto Industry Climate
In early 2020, no one could have imagined what the next two years would hold for the world- or the automobile industry. Through the shut downs of the...
