Management
The Difference Between a Repeat Buyer and a Loyal One
Tiger Okeley, Executive Board Member of Oak Motors, explains why repeat purchases do not necessarily mean customer loyalty, and how consistent...
The Whole Is Other Than the Sum of Its Parts: Running a Dealership
A dealership can hit every departmental target and still underperform. International automotive executive Alda Waddell explains how sales, service,...
The Whole Is Other Than the Sum of Its Parts: Running a Dealership
A dealership can hit every departmental target and still underperform. International automotive executive Alda Waddell explains how sales, service,...
Managing the Service Department through High Oil Prices
The Iran war disrupted the oil market and it could hurt your service department. Related to service specifically, full synthetic motor oil is on...
You Have the Data. What’s the Strategy?
There is a gap between establishing a CDP and actually building a real customer data strategy. For years, the automotive industry has invested...
When the Enemy Is Already Inside the Dealership: Insider Threats You Can’t Ignore
By Richard Foster - Retired UK Cop, Ransomware Negotiator & Cybercrime Specialist from Brainstorm Security Ltd. Have you noticed that when there is a...
Winning Back Customers Through Recalls Starts with Finding Them
Ask any Fixed Ops Director what stands between their service lane and a booked-out calendar of recall work, and you'll hear about parts availability,...
Don’t Borrow Trouble
By Tom Kline, Better Vantage Point | Tuck The Octopus I have a new friend in the UK and his name is Martin. While we were talking about a thing, he...
Don’t Borrow Trouble
By Tom Kline, Better Vantage Point | Tuck The Octopus I have a new friend in the UK and his name is Martin. While we were talking about a thing, he...
Who's really in Control? The Psychology of Letting AI Help Run Your Dealership
You are sitting at your desk in the late afternoon staring at an automated recommendation that feels completely wrong. Your latest AI-based platform...
Who's really in Control? The Psychology of Letting AI Help Run Your Dealership
You are sitting at your desk in the late afternoon staring at an automated recommendation that feels completely wrong. Your latest AI-based platform...
When Both Sides Are Right: The Weight of Unfinished Things
Leadership isn't always about making difficult decisions. Sometimes it's about deciding which important thing deserves your attention first. Have you...